Ahmed Abdelbaset Abdelrahim

IT Executive | E-learning Specialist | Instructional Designer

Cairo, EG.

About

Highly accomplished IT Executive with over 11 years of progressive experience in higher education technology management, specializing in e-learning, system administration, and IT infrastructure. Proven ability to drive operational efficiency and support institutional goals through strategic technology implementation and data-driven solutions. Adept at leveraging data analysis and digital media to enhance learning experiences and optimize IT services.

Work

Suez Canal University – Faculty of Pharmacy, IT Unit

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Instructional Designer & E-learning Coordinator

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Summary

Led the design, development, and coordination of digital learning content and e-learning initiatives, significantly enhancing educational delivery and faculty capabilities within a leading university setting.

Highlights

Pioneered the design and development of engaging digital learning content, supporting over 500 faculty members and thousands of students in adopting blended learning methodologies.

Successfully delivered over 100 engaging e-learning courses utilizing Moodle and Articulate, contributing to an estimated 15% increase in course engagement and student satisfaction.

Conducted 50+ impactful training workshops for faculty on data analysis, e-learning systems, and Microsoft Excel, empowering over 200 educators with essential digital literacy skills.

Provided critical technical support and consultation, facilitating the seamless adoption of e-learning solutions across the faculty and resolving 95% of technical issues within 24 hours.

Suez Canal University – Faculty of Pharmacy

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IT Support Specialist

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Summary

Provided essential technical support and managed online learning platforms, ensuring robust IT infrastructure functionality for academic and administrative operations.

Highlights

Delivered comprehensive technical assistance to over 1,000 students and faculty, optimizing their utilization of digital resources and ensuring seamless access to learning tools.

Assisted in the management and maintenance of critical online learning platforms and systems, contributing to 99.9% uptime and uninterrupted access for thousands of users.

Ensured the smooth functioning of core IT infrastructure, proactively identifying and resolving issues to support academic and administrative continuity for a faculty of 500+ staff and students.

Awards

Certificate of Institutional Accreditation Contribution

Suez Canal University

Awarded for active efforts in the renewal of institutional accreditation, demonstrating commitment to academic excellence and compliance.

Certificate of Excellence in Digital Learning Services

Suez Canal University

Recognized for outstanding performance and significant contributions to digital learning and IT services.

Certificate of Appreciation

Suez Canal University, Faculty of Pharmacy, IT Unit

Recognized for outstanding contribution to the university's IT services.

Languages

Arabic

English

Certificates

SEO Masterclass: Easy Google SEO, Mobile SEO, Wordpress SEO+

Udemy

SEO & Digital Marketing

Google, Edraak

Digital Marketing

Edraak

Workshop: E-Learning

Suez Canal University – Faculty of Pharmacy, IT Unit

Workshop: Data Analysis Using Microsoft Excel

Suez Canal University – Faculty of Pharmacy, IT Unit

Active Citizens Programme

British Council & Waseela Training & Development

Skills

E-learning Technologies

Moodle, Articulate, Adobe Captivate, Learning Management Systems (LMS).

Data Analysis & Business Intelligence

Microsoft Excel, Google Sheets, Data Analysis, Google Analytics.

Instructional Design & Development

Curriculum Development, Digital Content Creation, E-learning Course Delivery.

Digital Marketing & SEO

SEO (Search Engine Optimization), Google My Business, WordPress SEO, Social Media Campaigns.

IT Infrastructure & Support

IT Infrastructure Management, Technical Assistance, System Administration, User Support.

Software & Productivity Tools

Microsoft Office Suite, Google Workspace.